Citizen Input

The Jacksonville Police Department encourages citizens to participate in the department's internal review process. Any citizen that wishes to file a complaint against the agency or an agency employee or commend an employee may do so by the following means:

File a formal complaint in person:

A citizen can file a formal complaint by making contact through the Office of the Chief of Police or contacting an on-duty supervisor. If an individual chooses to use this method they will be given a receipt for their complaint. The complaint will also be accepted if the citizen wants to be anonymous.

File a formal complaint through the mail or electronically via email:

A citizen can file a formal complaint by submitting a letter or email detailing their complaint. The complaint will also be accepted if the citizen wants to be anonymous. The Jacksonville Police Department's Internal Affairs Unit can be reached by email or by post. The department's mailing address is P.O. Box 436, Jacksonville, N.C. 28540.

When a formal complaint is filed an investigator will make contact with the citizen and at the conclusion of the investigation of the complaint the citizen will receive notification of it's conclusion.

Annual statistics for 2007, 2008 & 2009. 

File an informal complaint by telephone or in person:

If a citizen wishes to file a complaint in this manner he or she should make contact with an on-duty supervisor to voice their complaint. The complaint will also be accepted if the citizen wants to be anonymous. An investigator will not contact the complainant regarding an informal complaint unless contact is requested.

The Jacksonville Police Department values the input of the citizens of Jacksonville and pledges to investigate any complaint filed against any employee.

Online Commendation

Recognition for a job well done is important.

Police Officers and civilian employees of the Jacksonville Police Department are no exception. If a Police Officer or other member of the Jacksonville Police Department renders a service or treats you in a manner that you feel worthy of a commendation, we would like to hear about it.

To commend a Jacksonville Police Department employee you may:

• Telephone the Jacksonville Police Department at 910.455.1472 and ask to speak with the on-duty supervisor.
• Write to Chief Mike Yaneiro of the Jacksonville Police Department at:
  206 Marine Blvd.
  Jacksonville, N.C. 28540
• Visit the station and speak to the on-duty supervisor
• Complete and submit the Online Form

Please include as much of the following information as you can remember:

• Date, time, and location of the incident
• Name(s) of the officer(s) involved
• Circumstances of the incident

The employee and his/her supervisor will be notified of the commendation.
 

To view the 2008 Jacksonville Police Department Annual Report please CLICK HERE


Citizen Survey

This survey was formulated with the intent of identifying and addressing the issues that arise between law enforcement agencies and all segments of their service population. With the results of this survey and our community’s assistance we will be able to foster the philosophy of proactive community interaction and establish formal relationships with the community organizations that exist in our jurisdiction. Thank you for taking the time to complete this survey. CLICK HERE FOR THE SURVEY

NEIGHBORHOOD TRAFFIC CALMING POLICY

Citizen's Involved Traffic Enforcement C.I.T.E. Complaint Form

Please complete and return the C.I.T.E form to :
Jacksonville Police Department
Attn: Traffic Division
206 Marine Blvd.
Jacksonville, N.C. 28540

Traffic Division- 910 938-6435
Fax- 910 938-6937