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FAQs

Facilities Maintenance FAQs

Answers

How do I report problems with Street or Stop signs within the City of Jacksonville limits only?

To report down, leaning, or painted/defaced signs visit the City's Streets Division online or call 910 938-5333 .
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Does the City have an ant or rodent removal program?

The City of Jacksonville does not have an ant or rodent removal program.  Extermination of pests are the responsibility of the property owners.
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How do I report a street or stop sign down on County or State maintained highways within the City or County?

Call the Department of Transportation (NCDOT) Traffic Services line at 910 341-0300.

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How can I get information on the State's "Adopt-A-Highway Programs"?

For information regarding the Adopt-A-Block or Highway Programs visit NCDOT online or call 910 455-3777.
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How do I report a street or stop sign down on County or State maintained highways within the City or County?

Call the Department of Transportation (NCDOT) Traffic Services line at 910 341-0300.
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How do I report trees that are blocking traffic view within the City of Jacksonville limits only?

To report trees that have branches which are hanging over in the street and that may be blocking traffic views call the Recreation and Parks Division at 910 938-5250.
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Where do I report street lights flickering or outages in my neighborhood?

Calls should be directed to the utility company servicing your area.  You may visit Jones Onslow Electrical Membership Corporation online or call 910 353-1940. Or, visit Progress Energy online or call 800 419-6356, or Customer Service at 800 452-2777.

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Is this the Water Department?

No. In the Sprint Phone Book 910 938-5328, the contact for Facilities Mantenance, is listed in such a way that street signs and water & sewer look like they belong to this phone number. You may find out more about the City's water divisions; Stormwater, Waste Water and Water Supply online.
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Where do I report problems with State highway signs?

To report painted/defaced, leaning or downed state signs call the Department of Transportation, NCDOT Emergency Highway Signs Division at 888 813-6508.

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Where do I report high grass, junk cars and unkept properties in my neighborhood and/or within the City of Jacksonville limits only?

Call the City of Jacksonville's Code Enforcement Division at 910 938-6455, 5210 or 5291.
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Where do I report traffic signal light outages or signal lights not working properly?

To report traffic light problems in the City of Jacksonville and/or Onslow County call the Department of Transportation, NCDOT Traffic Services line at 910 341-0300.
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