First, make sure that you don't have any leaks. Second, install low-flow shower heads and faucets. Water conservation kits are available free of charge to City utility customers. These kits contain dye tablets to help identify leaking toilets, a low-flow shower head, a "toilet tank bag" to reduce toilet water usage, and aerators for bathroom and kitchen faucets. And finally, practice good water conservation measures. For tips on how to do this, check out the American Water Works Associations web site (www.awwa.org) which has a drip calculator that shows how much water a leak will waste in a day, month, and year.

There is also an interactive "home tour" at www.H2Ouse.org that provides water conservation information for each area of your home.

You can set up service by visiting our office located in City Hall (815 New Bridge St.). Service needs to be set up prior to 2 p.m. to receive same day service. Ph: 910 938-5248.

Turn-on should be requested no later than 2:00 P.M. on the day you want service to start and turn off should be requested no later than the day before you want the service discontinued.

Customers are notified of returned checks and have until 10:00 a.m. the day following notification to pay in full. A $25.00 service charge applies for each returned item. Utility services are suspended ($55.00 charge) for checks not paid when due. Only cash or prepaid items will be accepted as payment for a returned check.

The following forms of payment are accepted: Cash, check or money orders . All checks are subject to electronic verification. Returned checks are subject to a $25.00 service charge.

To pay via our IVR system by credit card or check by phone call 910 938-5248. Be prepared to have your utility account number, checking account routing code and checking account number ready. We accept both debit and credit cards having a VISA or Mastercard logo by telephone or in person. You may make  credit card payments online.

We also offer convenient automatic bank drafting of your monthly bill. Print and complete the Bank Draft Authorization form and return it to our office along with a voided check to begin this convenient method of payment.

For customer convenience there is an after-hours drop box located beside the drive up window at City Hall. Dropped off payments will be credited at opening the next business day. Please, do not put cash in the night drop.

This fee was established to help fund the cost of permits mandated by the state. As rainwater flows through the City’s storm drainage pipes and ditches, the water picks up various pollutants, such as: motor oils, gasoline, and chemicals on our driveways, streets and parking lots. Fertilizers, herbicides and pesticides on our lawns and gardens, paint, cleaners and household hazardous waste that are poured into storm drains, mud and debris from construction sites, stream bank erosion and other bare areas. Through the Clean Water Act, the U.S. Environmental Protection Agency (EPA) has recently begun regulating the quality of stormwater runoff. New EPA stormwater regulations (known as Phase II regulations) required Jacksonville to apply for a permit in March 2003 to manage stormwater runoff.

An average bill based on 5,000 gallons consumption would be $77.46. Services included in your bill are: water, sewer, sanitation, and stormwater. Billing is done monthly. Minimum bill of 57.14 applies (no usage). A 10% late charge is applied to the unpaid balance 10 days after the due date. Payment must be received by 2:00 p.m. to get same day credit. Previous balances are due 10 days from the last billing date to prevent suspension. In the event utility services are suspended for non-payment, a suspension fee is charged. The total past due bill plus the $55.00 suspension fee is due before service will be restored.

Most areas of the City have city water service; however, there are some limited areas which are served by one of the following:

ONWASA
232 Georgetown Rd
Jacksonville, NC 28540
910.455.0722
(www.co.onslow.nc.us)

Scientific Water Co.
112 Scientific Ln.
Jacksonville NC 28540
910.455.3743

Mercer Environmental
1117 Gum Branch Rd
Jacksonville NC 28540
910.455.2787

You may also consider asking your rental or real estate agent who the water provider is for your area.

Call 910 938-5248. The City Utilities Division will send somebody out to check the water lines. If the leak or break is on the City side of the line it will be fixed by City employees. If a leak is located after the water passes through the meter, it is the responsibility of the customer to have the leak repaired. After having the leak repaired, call us so that we can verify that there are no more leaks and we will make an adjustment to lower the sewer portion of your bill. If the leak occurs after 5pm, call 910 938-5234.

Current charges are due 20 days after the date of the bill. If there is a previous balance, you will have ten (10) days from the current billing date to pay the previous bill to avoid the account from being suspended.

The suspension fee is assessed because the account is suspended.

After working hours or during holidays, water and sewer emergencies can be reported by calling 910 938-5234. Emergency reconnects need to be called in by 7 p.m. There will be an additional fee of $55.00.

Sanitation Department information is available online, by phone at 910 938-5337 or by e-mail at Sanitation@ ci.jacksonville.nc.us. Garbage is picked up once a week in the City. Items to be recycled are picked up once a week. Changes in the pick-up schedule due to holidays or weather emergencies are published in the Jacksonville Daily News and are posted online at Sanitation Holiday Schedule . If you have any questions about billing, please call 910 938-5248.