Customer Request Tracking

What is this service?

The Customer Request Tracking application allows City agencies to quickly and efficiently fulfill citizen requests while collecting and tracking information. This greatly streamlines citizen access to government services.

What are the features?

• Helps City staff members efficiently fulfill requests from citizens.
• Enables City offices to communicate with citizens or other requestors, collecting information and maintaining contact through the duration of the request process.
• Customer Requests are automatically routed to the appropriate agency for fulfillment.

The types of requests available are:

Animal Control Issues

• Animal Complaint
• Dead Animal In Street
• Injured Animal

Code Enforcement

• Abandoned Vehicle
• Landlord Complaint
• Rental House Complaint
• Tall Grass Complaint
• Trash Cleanup Complaint
• Vacant/Abandoned House Complaint
• Zoning Violation Complaint

Solid Waste / Trash Removal

• Large Item Pickup
• Loose Leaf / Christmas Tree Pickup

Street Related Issues

• Alley Maintenance
• Catch Basin / Inlet Plugged
• Pot Hole Repair
• Street Flooding
• Street Light Out
• Street Needs Plowing
• Street Needs Sweeping

Go to Customer Request Tracking